Australia:Visa Application Centre in Singapore is now Open

  • The Department of Immigration and Citizenship (the department) has introduced an Australian Visa Application Centre (AVAC) in Singapore.

The AVAC provides the following services:

  • access to information
  • extended service hours
  • streamlined processing.

Location of the AVAC

Australian Visa Application Centre
20 Cecil Street
#11-02 to 05 Equity Plaza
Singapore 049705

Opening hours are 8am to 2 pm(for submission) and 2 pm to 4 pm (collection of documents) Monday to Friday. Phone lines operate until 3 pm.

Application lodgement

The department has an agreement with VFS Global to provide Australian visa lodgement services though the AVAC. You can lodge your application in person at the AVAC (by appointment) or you can send your application by courier.

A processing service fee of 40 SGD will be charged for in addition to the casino application fee. The processing fee is In addition, if the organization providing the disputed information finds it has been reported incorrectly, that organization must notify the other national consumer reporting agencies so they can correct the information in your credit repair services file. in line with the current average Service Delivery Partner fees. Payment can be made in person at the AVAC by bank cheque or cash. If you send your application you can complete the credit card authorisation form on the visa application.

Services provided at the AVAC

The following are offered at the AVAC:

  • extended client services hours
  • telephone contact centre with phone lines operating until 3pm weekdays
  • pre and post-lodgement enquiries
  • visa lodgement and fee handling
  • online application tracking facility allowing clients to view the status of their application
  • internet kiosk
  • return of decisions and passports.

Optional services, for an additional service cost, include:

  • courier services
  • photocopying
  • passport photos
  • sms notification.

Processing of applications lodged at the AVAC

Applications are assessed and decided by visa office of the Australian High Commission in Singapore. Staff at the AVAC have no involvement in the decision–making process,  nor will they have any knowledge of the application outcome.

Visa processing times will be faster if clients submit complete visa applications with all required documentation at the time of lodgement.

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